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Luxury Customer Service Representative | Melbourne_Australia

An exclusive opportunity to join a prestigious global luxury retailer in a dynamic, customer-focused role in the heart of Melbourne CBD.

The opportunity:
We're on the lookout for a friendly and customer-focused Customer Service Representative to join our Melbourne team! If you love delivering great service and have a passion for luxury, this is an awesome chance to be part of a well-known global brand and work with a supportive team.

What You’ll Be Doing:
You'll be the go-to person for customer inquiries, helping with product questions, troubleshooting, and resolving issues smoothly and professionally. As you develop your knowledge of luxury timepieces, you’ll assist customers with technical and repair-related queries. Your day-to-day tasks will include:
  • Handling customer interactions via phone and email
  • Processing transactions and coordinating watch repairs
  • Guiding customers through retail portals to enhance their experience
  • Collaborating with the sales team to ensure a seamless customer journey, from inquiry to after-sales support. 
What We’re Looking For:
  • Experience in customer service (within retail or call centre industry).
  • Strong written and verbal communication skills
  • Confidence using computer systems and handling data entry
  • Quick problem-solving skills with a proactive approach
  • Attention to detail and accuracy in all tasks
  • Experience/knowledge within luxury brands (watches is a bonus)!
Rewards & Benefits:
  • Competitive salary of $65,000 + Super 
  • Collaborative and supportive team environment
  • Comprehensive training and ongoing development
  • Monday to Friday working hours (8:30 am – 5:00 pm) with no weekend or late-night shifts.
If you're ready to take the next step in your retail career, contact Ava Griffiths on 0420 200 767 for more information.

JOB REFERENCE #3885125

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Luxury Customer Service Representative | Melbourne_Australia

  • Category: Retail Assistant
  • Location: Melbourne_Australia
  • Work Type: Full-Time
  • Above market salary - $65,000 + Super.
  • Monday to Friday roster - no late nights!
  • Supportive team and great culture to grow within.

THANKS FOR APPLYING! YOUR APPLICATION HAS BEEN SUBMITTED.

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