An exclusive opportunity to join a prestigious global luxury retailer in a dynamic, customer-focused role in the heart of Melbourne CBD.

The opportunity:
We're on the lookout for a friendly and customer-focused Customer Service Representative to join our Melbourne team! If you love delivering great service and have a passion for luxury, this is an awesome chance to be part of a well-known global brand and work with a supportive team.

What You’ll Be Doing:
You'll be the go-to person for customer inquiries, helping with product questions, troubleshooting, and resolving issues smoothly and professionally. As you develop your knowledge of luxury timepieces, you’ll assist customers with technical and repair-related queries. Your day-to-day tasks will include:

• Handling customer interactions via phone and email
• Processing transactions and coordinating watch repairs
• Guiding customers through retail portals to enhance their experience
• Collaborating with the sales team to ensure a seamless customer journey, from inquiry to after-sales support. 

What We’re Looking For:

• Experience in customer service (within retail or call centre industry).
• Strong written and verbal communication skills
• Confidence using computer systems and handling data entry
• Quick problem-solving skills with a proactive approach
• Attention to detail and accuracy in all tasks
• Experience/knowledge within luxury brands (watches is a bonus)!

Rewards & Benefits:

• Competitive salary of $65,000 + Super 
• Collaborative and supportive team environment
• Comprehensive training and ongoing development
• Monday to Friday working hours (8:30 am – 5:00 pm) with no weekend or late-night shifts.

If you're ready to take the next step in your retail career, contact Ava Griffiths on 0420 200 767 for more information.

JOB REFERENCE #3885125